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      2. Find an Agency

        Contact Us

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        You may pay by phone or report claims at any time. We are also available to answer your calls and emails from 8 a.m. to 5 p.m., Eastern Time, weekdays and from 8 a.m. to noon on Saturdays.

        POLICYHOLDER CONTACTS

        If you are a current home, auto or business policyholder seeking routine service, such as address or coverage changes or forms, please send us an email. If you are a life policyholder, please complete and return a Policy Service Form.

        Claims
        877-242-2544
        Automated Pay By Phone
        800-364-3400
        Payment Support
        888-242-0888
        Online Services Support
        888-242-0888
        Personal Policy Services
        888-242-8811
        Life Policy Services
        800-783-4479
        Business Policy Services
        888-242-8811

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        OTHER CONTACTS
        Agency Technical Support
        866-513-1133
        Human Resources
        513-870-2199
        Investor Relations
        513-870-2768
        Leasing
        513-870-2203
        Media
        513-603-5323
        Privacy Information
        888-744-2170
        Shareholder Services
        866-638-6443
        General Inquiries
        513-870-2000
        888-242-8811

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        MAILING ADDRESS
        P.O. Box 145496
        Cincinnati, OH 45250-5496

        STREET ADDRESS
        6200 S. Gilmore Road
        Fairfield, OH 45014-5141


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